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Design-Relevant Factors Affecting the Patient Experience in Digital Health

Preliminary Results of an Umbrella Systematic Review

Conference Paper (2022)
Author(s)

Tingting Wang (TU Delft - Industrial Design Engineering)

Guido Giunti (University of Oulu, TU Delft - Industrial Design Engineering)

Marijke Melles (TU Delft - Industrial Design Engineering)

Richard Goossens (TU Delft - Industrial Design Engineering, TU Delft - Industrial Design Engineering)

Research Group
Human Factors
DOI related publication
https://doi.org/10.3233/SHTI220202 Final published version
More Info
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Publication Year
2022
Language
English
Research Group
Human Factors
Pages (from-to)
862-866
ISBN (electronic)
9781643682648
Event
18th World Congress on Medical and Health Informatics: One World, One Health - Global Partnership for Digital Innovation, MEDINFO 2021 (2021-10-02 - 2021-10-04), Virtual, Online
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306
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Abstract

Since Covid-19, digital health interventions (DHIs) have been embraced as never before. The pandemic led to many new challenges, including the patient experience in digital health care delivery. In this literature study, we identified and synthesized factors that impact patient experience in digital health (dPEx), and reviewed the methods and strategies relevant to its design and implementation. We conducted an umbrella review including 15 reviews representing 543 studies. Four themes were identified that describe design-relevant factors that impact dPEx: individual context, content, technical issues, and design features. We propose a preliminary framework to explain the relationship between each factor and support user-centered design efforts. Further research is needed to identify which factors have the most impact.