Design-Relevant Factors Affecting the Patient Experience in Digital Health
Preliminary Results of an Umbrella Systematic Review
T. Wang (TU Delft - Human Factors)
Guido Giunti (University of Oulu, TU Delft - Human Factors)
M. Melles (TU Delft - Human Factors)
Richard Hendrik Goossens (TU Delft - Human-Centered Design, TU Delft - Human Factors)
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Abstract
Since Covid-19, digital health interventions (DHIs) have been embraced as never before. The pandemic led to many new challenges, including the patient experience in digital health care delivery. In this literature study, we identified and synthesized factors that impact patient experience in digital health (dPEx), and reviewed the methods and strategies relevant to its design and implementation. We conducted an umbrella review including 15 reviews representing 543 studies. Four themes were identified that describe design-relevant factors that impact dPEx: individual context, content, technical issues, and design features. We propose a preliminary framework to explain the relationship between each factor and support user-centered design efforts. Further research is needed to identify which factors have the most impact.
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