The organizational culture: Safety norms and crew resource management strategies
D.M.L. Vlaskamp (TU Delft - Control & Simulation)
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Abstract
Organizational culture, distinct from national and professional culture, plays a critical role in aviation safety by shaping shared values, beliefs, and practices within organizations. A key subset is safety culture, which focuses specifically on attitudes toward safety. Major disasters such as the Challenger and Chernobyl accidents in 1986 highlighted how organizational factors—like poor communication, hierarchy, and production pressure—can lead to catastrophic outcomes, shifting accident analysis toward systemic issues rather than individual blame. More recently, the crashes of Lion Air Flight 610 and Ethiopian Airlines Flight 302 involving the Boeing 737 MAX underscored ongoing concerns about safety culture, where economic pressures and insufficient transparency around the MCAS system contributed to fatal consequences.