Human Aided Bots

Journal article (2018)

Authors

P. Kucherbaev Web Information Systems - EEMCS
A. Bozzon Web Information Systems - EEMCS
G.J.P.M. Houben Web Information Systems - EEMCS
Research Group
Web Information Systems (EEMCS) (TU Delft)
Copyright: © 2018 P. Kucherbaev, A. Bozzon, G.J.P.M. Houben
DOI: https://doi.org/10.1109/MIC.2018.252095348
Chatbot Conversational Agent Human Computation Human Aided Bot
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Published Date

2018

Language

English

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Faculty

Electrical Engineering, Mathematics and Computer Science

Department

Software Technology

Research Group

Web Information Systems

Abstract

A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques advance rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers or even full-time employees can be embodied in the chatbot logic to fill the gaps caused by limitations of fully automated solutions. In this paper we investigate Human Aided Bots, i.e. bots (including chatbots) using humans in the loop to operate. We survey industrial and academic examples of human aided bots, discuss their differences and common patterns, and identify open research questions.