Engagement With Conversational Agent-Enabled Interventions in Cardiometabolic Disease Self-Management
Systematic Review
Nick Kashyap (La Trobe University, Baker Heart and Diabetes Institute)
Ann Tresa Sebastian (Deakin University)
Chris Lynch (Baker Heart and Diabetes Institute, La Trobe University)
Paul Jansons (Monash University, Deakin University)
Ralph Maddison (Deakin University)
Tilman Dingler (TU Delft - Industrial Design Engineering)
Brian Oldenburg (Baker Heart and Diabetes Institute, La Trobe University)
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Abstract
Background:
Well-designed conversational agents can improve health care capacity to meet the dynamic and complex needs of people self-managing cardiometabolic diseases (CMD). However, a lack of empirical evidence on conversational agent–enabled intervention design features and their impact on engagement make it challenging to comprehensively evaluate effectiveness. This review synthesizes evidence on conversational agent–enabled intervention design features and how they impact on engagement to inform the development of more engaging conversational agent–enabled interventions that effectively help people with CMD to self-manage their condition.
Objective:
The aim of the study is to synthesize evidence pertaining to conversational agent–enabled intervention design features and their impact on engagement of people self-managing CMD.
Methods:
Searches were conducted in Ovid (MEDLINE), Web of Science, and Scopus databases. Inclusion criteria were primary research studies reporting on conversational agent–enabled interventions that included measures of engagement and included adults with CMD. Data extraction captured perspectives of people with CMD on various design features of conversational agent–enabled interventions.
Results:
Of 1366 studies identified for screening, 20 were included in the review. In total, 18 of these were qualitative or quasi-experimental evaluations of conversational agent–enabled intervention prototypes. Five domains of design features that impact user engagement with conversational agent–enabled interventions emerged: communication style, functionality, accessibility, visual appearance, and personality.
Conclusions:
Across all 5 domains, integrating redundancy and anthropomorphism were identified as effective strategies for improving engagement by increasing user autonomy and investment. Future research should adopt design strategies that are inclusive and adaptive to the diverse needs of users and aligned with the unique considerations relevant to conversational agent–enabled interventions.
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