Conversational futures
Emancipating conversational interactions for futures worth wanting
Minha Lee (Eindhoven University of Technology)
Renee Noortman (Eindhoven University of Technology)
Cristina Zaga (University of Twente)
Alain Starke (Wageningen University & Research)
G. Huisman (TU Delft - Human Technology Relations)
Kristina Andersen (Eindhoven University of Technology)
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Abstract
We present a vision for conversational user interfaces (CUIs) as probes for speculating with, rather than as objects to speculate about. Popular CUIs, e.g., Alexa, are changing the way we converse, narrate, and imagine the world(s) to come. Yet, current conversational interactions normatively may promote non-desirable ends, delivering a restricted range of request-response interactions with sexist and digital colonialist tendencies. Our critical design approach envisions alternatives by considering how future voices can reside in CUIs as enabling probes. We present novel explorations that illustrate the potential of CUIs as critical design material, by critiquing present norms and conversing with imaginary species. As micro-level interventions, we show that conversations with diverse futures through CUIs can persuade us to critically shape our discourse on macro-scale concerns of the present, e.g., sustainability. We refect on how conversational interactions with pluralistic, imagined futures can contribute to how being human stands to change.