Revisiting collaboration dilemmas among stakeholders in digital projects

Abstract

Building Information Modeling is recognized as a key socio-technical system driving stakeholder collaboration in the construction industry. However, at the project level, it often encounters the paradox of difficult collaboration. Previous research has primarily compiled static lists of barriers, overlooking the processual challenges and stakeholders' behavioral responses during collaboration. To address this gap, this study applies transaction cost economics to examine the challenges stakeholders encounter throughout the collaborative process. Drawing on empirical data from expert focus groups and semi-structured interviews, the study first contextualizes a transaction cost map. Secondly, it identifies the learning and training costs arising from high asset specificity within organizations and uncertainty-driven coordination costs across organizations. The findings explain that under pressure from high transaction costs, stakeholders tend to adopt low-risk strategies, leading to collaboration dilemmas. This study offers a new perspective for understanding digital collaboration dilemmas and provides practical implications for project management.