Towards Collaborative Knowledge Of The Resident Experience In Sustainable Renovation Processes

Abstract

Thisresearchisfocused ona social housing renovation process. We as academics develop tools to supportthe stakeholders in collaboratingtowards resident acceptance and a zero-energy balance.This paper reports a preparatorystep in which we developed and evaluated visualisations. These serve to engage the stakeholders in collaboratively focusing on the residents' experience oftherenovation process. We evaluated the visualisations with residents, housing association professionals and building professionals. Academic learnings are that the visualisations evoke stakeholder reflections on the residents' experience of the processthat help us to later developtoolsfor the process.Stakeholderlearnings are: the visualisationshelped tenants reflect on their experience of the process, they helped housing association professionals reflect on their communication, and they helped building company professionals listen to residents. The visualisationsareabstract and general, limiting their usefulness throughout a renovation process, buttheyform a basis for the further development of tools.