Employees’ participation in electronic networks of practice within a corporate group: perceived benefits and costs
Mohammad Sedighi (TU Delft - Economics of Technology and Innovation, TU Delft - System Engineering)
SG Lukosch (TU Delft - System Engineering)
S van Splunter (TU Delft - System Engineering)
Frances M.T. Brazier (TU Delft - System Engineering)
Mohsen Hamedi (University of Tehran)
CP Van Beers (TU Delft - Economics of Technology and Innovation)
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Abstract
This paper explores benefits and costs of knowledge exchange perceived by individuals in connected electronic networks of practice (ENoP) in a corporate setting. The results of 25 semi-structured interviews show 9 perceived benefits and 5 perceived costs to be of importance for knowledge exchange. Altruism and reciprocity are the two main perceived benefits from the knowledge providers’ perspective; problem solving is the main perceived benefit from the knowledge seekers’ perspective. Five perceived costs are identified for both knowledge seekers and knowledge providers; time and effort are the most frequently cited.