How Emoji and Explanations Influence Adherence to AI Recommendations
Samuel Kernan Freire (TU Delft - Knowledge and Intelligence Design)
Ji Youn Jung (Student TU Delft)
Chaofan Wang (TU Delft - Human-Centred Artificial Intelligence)
Evangelos Niforatos (TU Delft - Knowledge and Intelligence Design)
Alessandro Bozzon (TU Delft - Human-Centred Artificial Intelligence)
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Abstract
Emoji have become an essential part of modern communication, helping to convey emotions and tone quickly and concisely. Emoji used by humans and Intelligent Agents (IA) have been shown to affect people’s decision making intentions, suggesting they could be used to manipulate users to follow their advice. We present a mixed-methods crowdsourcing study (N = 194) that shows that adherence to an IA’s recommendation and user experience are not affected by emoji when used in a positive, collaborative way. However, we demonstrate that explanations provided by an IA do increase adherence to its recommendation.