How Emoji and Explanations Influence Adherence to AI Recommendations

Conference paper (2023)

Authors

S. Kernan Freire Internet of Things - IDE
Ji Youn Jung Student
C.W. Wang Human-Centred Artificial Intelligence - IDE
E. Niforatos Internet of Things - IDE
A. Bozzon Human-Centred Artificial Intelligence - IDE
Research Group
Internet of Things (IDE) (TU Delft)
Copyright: © 2023 S. Kernan Freire, Ji Youn Jung, C.W. Wang, E. Niforatos, A. Bozzon
DOI
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https://doi.org/10.1145/3570945.3607300
More Info
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Published Date

2023

Language

English

Reuse Rights

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Faculty

Industrial Design Engineering

Department

Sustainable Design Engineering

Research Group

Internet of Things

Abstract

Emoji have become an essential part of modern communication, helping to convey emotions and tone quickly and concisely. Emoji used by humans and Intelligent Agents (IA) have been shown to affect people’s decision making intentions, suggesting they could be used to manipulate users to follow their advice. We present a mixed-methods crowdsourcing study (N = 194) that shows that adherence to an IA’s recommendation and user experience are not affected by emoji when used in a positive, collaborative way. However, we demonstrate that explanations provided by an IA do increase adherence to its recommendation.

Files

3570945.3607300.pdf
(.pdf | 0.315 Mb)