How Emoji and Explanations Influence Adherence to AI Recommendations

Conference Paper (2023)
Author(s)

Samuel Kernan Freire (TU Delft - Internet of Things)

Ji Youn Jung (Student TU Delft)

C. Wang (TU Delft - Human-Centred Artificial Intelligence)

Evangelos Niforatos (TU Delft - Internet of Things)

A. Bozzon (TU Delft - Human-Centred Artificial Intelligence)

Internet of Things
Copyright
© 2023 S. Kernan Freire, Ji Youn Jung, C.W. Wang, E. Niforatos, A. Bozzon
DOI related publication
https://doi.org/10.1145/3570945.3607300
More Info
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Publication Year
2023
Language
English
Copyright
© 2023 S. Kernan Freire, Ji Youn Jung, C.W. Wang, E. Niforatos, A. Bozzon
Internet of Things
ISBN (electronic)
978-1-4503-9994-4
Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Abstract

Emoji have become an essential part of modern communication, helping to convey emotions and tone quickly and concisely. Emoji used by humans and Intelligent Agents (IA) have been shown to affect people’s decision making intentions, suggesting they could be used to manipulate users to follow their advice. We present a mixed-methods crowdsourcing study (N = 194) that shows that adherence to an IA’s recommendation and user experience are not affected by emoji when used in a positive, collaborative way. However, we demonstrate that explanations provided by an IA do increase adherence to its recommendation.

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