Design of a living as a service platform including shared mobility

Abstract

This graduation project starts with the goal of making a mobility hub as part of living services. In the project, the service scope of a mobility hub is a community, and the service objects are residents of that community. The concept of living services in the project is defined as the living service package which includes the rental service and a series of additional shared services, such as shared space, cleaning and maintenance. Online surveys and qualitative interviews are conducted to understand how different types of users participate in shared mobility and shared living services, as well as their needs and expectations for community-scaled shared services. The results show that tenants living in shared living communities have higher demand and expectations for shared services, thus are regarded as the target users. Moreover, it is found that there is strong association between people's community life and their participation in shared services. In addition to the physical shared facilities and space, tenants expect value-added services to help them use shared services without concerns and better manage their community life. In the design phase, DUWO community is taken as an example for designing a living service concept including mobility, to support tenants' community life. The final design, DUWO community service platform, is not limited to the functional combination of shared mobility and shared living services, but also makes up for the deficiencies of DUWO's shared services in supporting services and neighborhood interaction. The platform integrates all DUWO's living services including shared mobility, and also provides tenants with neighborhood interaction and communication services. Additionally, communitybot is provided as a community service assistant, responsible for answering users' questions and providing users with suggestions and information based on their living conditions.