Stakeholder involvement facilitation
Reframe towards the common good
Evelien Habing (TU Delft - Industrial Design Engineering)
Sicco Santema – Mentor (TU Delft - Industrial Design Engineering)
Sander Mulder – Mentor (TU Delft - Industrial Design Engineering)
Elise de Kok – Mentor
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Abstract
The research aims at designing an approach to support process developers at Schiphol Group to effectively incorporate their stakeholders within their project. The introduction of a common use departure hall at Amsterdam Airport Schiphol, has been a use case to explore the potential of the Frame Innovation method by Kees Dorst (2015). A proposed framework and facilitation tool for Process Developers is the result of adjusting Frame Innovation towards a feasible workshop facilitated by Process Developers.