Implementing hyperconnectivity characteristics in parcel last mile delivery services
Dominant stakeholder perspectives revealed using Q-methodology
A.K. Tanusubroto (TU Delft - Civil Engineering & Geosciences)
Patrick Stokkink – Mentor (TU Delft - Transport and Logistics)
Lóránt Tavasszy – Graduation committee member (TU Delft - Transport, Mobility and Logistics)
M.S. Cebeci – Mentor
More Info
expand_more
Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.
Abstract
Hyperconnectivity (HC) is an emerging concept in logistics that allows for large-scale collaboration of logistics services through shared assets, information exchange, standardised protocols, and flow alignment. A hyperconnected last mile delivery (LMD) system could lead to more optimised routing decisions through processes such as consolidation with fewer vehicle kilometres and more sustainable operations as a result. However, little is known about the combination of connected services that are deemed promising among stakeholders. The Q-methodology was applied to reveal the dominant perspectives among stakeholders on the implementation of HC characteristics in LMD services. Subsequently, the results were fed back to participants to validate whether the analysis was performed accurately. This paper concludes that there is a consensus among stakeholders that the current LMD system is too segmented and that services such as shared parcel lockers and white label concepts could help consolidate delivery operations. Important barriers identified were the fear of losing a competitive market position by sharing information, as well as economic concerns.