Stage Models for Moving from E-Government to Smart Government

Conference paper (2020)

Authors

Florian Lemke Capgemini
Kuldar Taveter Tallinn University of Technology
Regina Erlenheim Tallinn University of Technology
Ingrid Pappel Tallinn University of Technology
Dirk Draheim Tallinn University of Technology
Copyright: © 2020 Florian Lemke, Kuldar Taveter, Regina Erlenheim, Ingrid Pappel, Dirk Draheim, M.F.W.H.A. Janssen
DOI
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https://doi.org/10.1007/978-3-030-39296-3_12
WeChat Digital government E-government (eGov) Provident services Smart government (sGov) Stage models Super-applications
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Published Date

2020

Language

English

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Abstract

The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage model, that adequately addresses the rapid technological development and evolvement of mobile- and smart-government solutions. We argue that super-applications can drive the transformation of e-government towards a yet unforeseen quality level: smart government. This article discusses that transition process, the influence of mobile government solutions in this as well as emerging citizens’ expectations for modern government service delivery.