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Benchmarken: hoe kan dat leiden tot verbetering?

Journal Article (2016)
Author(s)

Marieke de Goede (TU Delft - Sanitary Engineering)

Bert Enserink (TU Delft - Policy Analysis)

G.I.M. Worm (Isle Utilities)

Jan Hoek (Waternet, TU Delft - Sanitary Engineering)

Research Group
Sanitary Engineering
Copyright
© 2016 J.A.C. de Goede, B. Enserink, G.I.M. Worm, J.P. van der Hoek
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Publication Year
2016
Language
Dutch
Copyright
© 2016 J.A.C. de Goede, B. Enserink, G.I.M. Worm, J.P. van der Hoek
Research Group
Sanitary Engineering
Volume number
december
Pages (from-to)
16-30
Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Abstract

Since 1997, the performance of Dutch drinking water companies are compared to each other using a benchmark. After a period of much improvement, the process now seems to be stagnating. Why? And what can be done about it?