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Benchmarken: hoe kan dat leiden tot verbetering?

Journal Article (2016)
Author(s)

J.A.C. de Goede (TU Delft - Sanitary Engineering)

B. Enserink (TU Delft - Policy Analysis)

G.I.M. Worm (Isle Utilities)

Jan Peter van der Van Der Hoek (Waternet, TU Delft - Sanitary Engineering)

Research Group
Sanitary Engineering
Copyright
© 2016 J.A.C. de Goede, B. Enserink, G.I.M. Worm, J.P. van der Hoek
More Info
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Publication Year
2016
Language
Dutch
Copyright
© 2016 J.A.C. de Goede, B. Enserink, G.I.M. Worm, J.P. van der Hoek
Research Group
Sanitary Engineering
Volume number
december
Pages (from-to)
16-30
Reuse Rights

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Abstract

Since 1997, the performance of Dutch drinking water companies are compared to each other using a benchmark. After a period of much improvement, the process now seems to be stagnating. Why? And what can be done about it?