Bridge to Collaboration

Abstract

The Netherlands faces a significant task of renovating and replacing a lot of the infrastructure in the following decades. A large number of infrastructure assets was constructed after the second world war and is now reaching their end of life. At the same time, there are fewer people and resources to work on this renew task because a lot of people are leaving organisations due to ageing, there are fewer civil engineers coming back and there are other tasks that are given more priority. This alsocauses a loss of knowledge on how to handle such a task. A solution for this that was proposed is collaboration. It would be useful for the asset owners of the infrastructure (municipalities, provinces and Rijkswaterstaat) to work together on renovating and replacing their infrastructure to share resources, maintain accessibility and align goals and interests. This thesis is looking into how such a collaboration can be initiated and developed with different asset owners in large-scale infrastructure renovation and replacement projects. A collaboration with different asset owners that have different
interests and goals can bring challenges, which are important to overcome.

This research was executed by using a literature research, looking into a case study and conducting interviews within this case. The case is an initiative in the province of Noord Holland that has started to develop a collaboration between the different asset owners. The findings show that there are many different challenges and success factors for collaboration. The main challenges that were identified are the lack of a relationship and trust between the organisations, limited time, fear of losing autonomy and that there are different levels in the asset owner organisations. Some success factors are trust, transparency, clear communication, early involvement of stakeholders, having shared goals and having an approachable collaboration.

The collaboration in the case was described as a voluntary collaboration, where the asset owners could decide for themselves whether they want to participate in the collaboration network. A voluntary collaboration is developed when organisations see a shared challenge for which they recognise opportunities to work together. This collaboration is based on trust and having a shared goal. These components are especially important to develop in a collaboration. To answer the research question, a process description on how to initiate and develop a collaboration is designed. This model consists of five steps, which goes from defining the problem, to having informal meetings and working on building trust, to exploring the opportunities for actions that can come from the collaboration, to eventually executing these actions. Also, some important strategies and recommendations have been formulated here for the development of collaboration, which are to start small and work progressively on expanding the collaboration, it is important to define the reason for collaboration clearly, there should be goals within the collaboration, it is crucial to work on building a relationship and trust, and there has to be transparency about roles, responsibilities and
expectations.

This model can be useful for other organisations that want to initiate a collaboration for the renewal task in another region. For this, it is crucial that the interests and goals of those asset owner organisations are clear and there is a shared reason for the collaboration.