Service excellence from the employees' point of view: the role of first line supervisors
Journal Article
(2002)
Author(s)
DN Den Hartog (External organisation)
Robert M. Verburg (TU Delft - Old - TPM Sect. Work and Organisational Psychology)
Research Group
Old - TPM Sect. Work and Organisational Psychology
To reference this document use:
https://resolver.tudelft.nl/uuid:a3cf7873-a638-400e-82bb-f84de0532927
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Publication Year
2002
Research Group
Old - TPM Sect. Work and Organisational Psychology
Issue number
Vol. 12, 3
Pages (from-to)
159-164
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