Optimizing the flow of export deliveries at Heineken Zoeterwoude
The design of real-time delivery overview for export containers at the Zoeterwoude brewery of Heineken
S.W. Valk (TU Delft - Mechanical Engineering)
H.P.M. Veeke – Mentor
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Abstract
This paper discusses improving the Customer Service & Logistics department, CS&L, at Heineken Zoeterwoude. An analyses is made of CS&L, leading to the conclusion that there is a lack of real-time information from the packaging department. A proposed solution is to create a delivery overview for the operators, which displays the upcoming an ongoing deliveries. This
enables the operators to schedule the task of loading of containers by supplying real-time information from packaging. A simulation test the effect of the proposed solution. Concluding that the proposed overview has a positive effect on the performance of the system. However it also identifies hurdles in creating the overview in practise, as the needed information is not present