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S.W. Valk

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The design of real-time delivery overview for export containers at the Zoeterwoude brewery of Heineken

Master thesis (2017) - Steven Valk, Hans Veeke
This paper discusses improving the Customer Service & Logistics department, CS&L, at Heineken Zoeterwoude. An analyses is made of CS&L, leading to the conclusion that there is a lack of real-time information from the packaging department. A proposed solution is to create a delivery overview for the operators, which displays the upcoming an ongoing deliveries. This
enables the operators to schedule the task of loading of containers by supplying real-time information from packaging. A simulation test the effect of the proposed solution. Concluding that the proposed overview has a positive effect on the performance of the system. However it also identifies hurdles in creating the overview in practise, as the needed information is not present
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