Asset management maturity in public infrastructure: the case of Rijkswaterstaat
L. Volker (TU Delft - Public Commissioning)
A. Ligtvoet (TU Delft - Energy and Industry)
M. van den Boomen (TU Delft - Integral Design & Management)
T.E. van der Lei (TU Delft - Energy and Industry)
P. M. Herder (TU Delft - Energy and Industry)
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Abstract
In times of restructuring governmental policies and resources, the
need for strategic asset management is growing. Maturity models offer
organisations a structure to assist them in improving their asset management
performance. We present the results of a repeated maturity measurement based
on the infrastructure management maturity matrix (IM3) in Rijkswaterstaat, a
Dutch public infrastructure organisation. The IM3 distinguishes five maturity
levels from ad hoc to optimised, and seven asset management dimensions:
information management, internal coordination, external coordination, market
approach, risk management, processes and roles, and culture and leadership.
The results show significant progress on all dimensions, and continued learning
and widespread awareness of asset management in the organisation. In the
discussion, we reflect on the findings and possible future developments for the
organisation. We also discuss the potential impact of infrastructure maturity
models for the professionalisation of other asset intensive organisations