A Maturity Model for Dry Port Development with a Case Study on Indonesian Dry Port

Abstract

Dry ports have emerged as a promising solution to hinterland transport challenges. Existing literature implies an area of study on the topic of dry port that considers dry port stakeholders’ perspectives to construct a maturity model that could help dry port develop. This study has tried to contribute to this subject, starting with considering arguably two of the most relevant dry port stakeholders: the customer and the dry port operator. A series of performance logistic attributes has been identified to represent dry port customers’ perspectives, while a series of innovation factors is used to represent the dry port operator’s perspective. Utilizing the creative approach of MAMCA-Swing to analyze the services offered by a dry port using each of the stakeholders’ perspectives as criteria, the study has established a link between this analysis result and the creation of a dry port maturity model. A case study based on Indonesian dry ports has also been conducted to illustrate the use of such a framework, resulting in a dry port maturity model for Indonesia that is arguably relevant and useful in helping Indonesian dry ports develop.