Deriving principles for guiding service encounters : A participative design research approach

Journal Article (2013)
Author(s)

N Nitesh (TU Delft - Information and Communication Technology)

M Janssen (External organisation)

S Bajnath (External organisation)

DOI related publication
https://doi.org/10.4018/jisss.2013010101
More Info
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Publication Year
2013
Language
English
Issue number
1
Volume number
5
Pages (from-to)
1-16

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