Overarching Servitization Processes in Industrial Manufacturing

A Scoping Review

Conference paper (2020)

Authors

R.G.H. Bluemink DesIgning Value in Ecosystems
L.W.L. Simonse DesIgning Value in Ecosystems
S.C. Santema Responsible Marketing and Consumer Behavior
D Lenior Vanderlande Industries B.V.
Research Group
DesIgning Value in Ecosystems
Copyright: © 2020 R.G.H. Bluemink, LWL Simonse, S.C. Santema, D Lenior
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Published Date

2020

Language

English

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Research Group

DesIgning Value in Ecosystems

Abstract

This paper summarises servitization research concerning product-service system design processes in the manufacturing industry, considering the overarching value chain. We used a methodological scoping framework to create a systematic overview of scientific papers in the context of the B2B manufacturing industry.
We identified five main topics: business models, organisational aspects, value creation, collaborative networks, and servitization strategies. Moreover, servitization research appeared to be concentrated in Europe, in particular in the United Kingdom and Nordic countries. We found only one paper that met all our selection criteria: service design and business model design within technology-intensive manufacturing firms, collaborating in networks and addressing end-customer needs. This research gap provides a direction for a further deep dive in what we call overarching Servitization; we will focus on designing product-service systems throughout customer supply networks.