Controlling disruptive and radical innovations in large-scale services firms

Doctoral thesis (2019)

Authors

P.A.C. Das Policy Analysis - TPM
Research Group
Policy Analysis (TPM) (TU Delft)
Copyright: © 2019 P.A.C. Das
DOI
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https://doi.org/10.4233/uuid:e889f189-dbd1-4d5c-8184-8456418d1886
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Published Date

2019

Language

English

Reuse Rights

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Faculty

Technology, Policy and Management

Department

Multi Actor Systems

Research Group

Policy Analysis

Abstract

How can large-scale services firms, such as banks, best undertake disruptive and radical innovations to enter new areas of growth, without interfering with current operations? This thesis shows that by embedding tailored controls for disruptive and radical innovations firms can explore these types of innovations more effective and overcome innovation barriers. Moreover, exploration cannot happen without controls that drive discipline and creativity. Yet, comparable to a pendulum swing, a firm has to install controls that provide room to spark creativity, but also ensure behaviour of management and employees is steered towards organisational goals.