Expectation management in child-robot interaction

Conference paper (2017)

Authors

M.E.U. Ligthart Interactive Intelligence - EEMCS
K.V. Hindriks Interactive Intelligence - EEMCS
M.A. Neerincx Interactive Intelligence - EEMCS , TNO
Research Group
Interactive Intelligence (EEMCS) (TU Delft)
Robots Diabetes Interviews Hospitals Avatars Human-robot interaction Pediatrics
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Published Date

2017-8

Language

English

Reuse Rights

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Faculty

Electrical Engineering, Mathematics and Computer Science

Department

Intelligent Systems

Research Group

Interactive Intelligence

Abstract

Children are eager to anthropomorphize (ascribe human attributes to) social robots. As a consequence they expect a more unconstrained, substantive and useful interaction with the robot than is possible with the current state-of-the art. In this paper we reflect on several of our user studies and investigate the form and role of expectations in child-robot interaction. We have found that the effectiveness of the social assistance of the robot is negatively influenced by misaligned expectations. We propose three strategies that have to be worked out for the management of expectations in child-robot interaction: 1) be aware of and analyze children's expectations, 2) educate children, and 3) acknowledge robots are (perceived as) a new kind of `living' entity besides humans and animals that we need to make responsible for managing expectations.

Files

08172412.pdf
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