Auditing communication in design

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Auditing communication in design

A maturity grid-inspired approach

Conference Paper (2005)

Author(s)

Anja M. Maier (University of Cambridge)

Claudia M. Eckert (University of Cambridge)

P. John Clarkson (University of Cambridge)

Affiliation

External organisation

DOI related publication

https://doi.org/10.1109/cscwd.2005.194146 Final published version

To reference this document use

https://resolver.tudelft.nl/uuid:f740d773-5023-4390-aa53-6ee9ce06326a

More Info

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Publication Year

2005

Language

English

Affiliation

External organisation

Volume number

1

Pages (from-to)

62-68

ISBN (print)

['1846000025', '9781846000027']

Event

9th International Conference on Computer Supported Cooperative Work in Design 2005 (2005-05-24 - 2005-05-26), Coventry, United Kingdom

Downloads counter

111

Abstract

Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design.