Auditing communication in design

A maturity grid-inspired approach

Conference paper (2005)

Authors

Anja Maier University of Cambridge
Claudia Eckert University of Cambridge
P.J. Clarkson University of Cambridge
Affiliation
External organisation
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Published Date

2005

Language

English

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Affiliation

External organisation

Abstract

Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design.