Going from Service Design to Organisational Designing
Journal Article
(2020)
Author(s)
J.B. Klitsie (TU Delft - Industrial Design Engineering)
F.E. Wegener (TU Delft - Industrial Design Engineering)
Research Group
Responsible Marketing and Consumer Behavior
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Publication Year
2020
Language
English
Related content
Research Group
Responsible Marketing and Consumer Behavior
Journal title
Touchpoint, the Journal of Service Design
Issue number
3
Volume number
11
Pages (from-to)
52-57
Downloads counter
245
Abstract
In this article, we highlight that going from service design to organisational designing means switching from complicated to complex problems. We show how designers can reframe complicated problems to uncover the deeper, complex issues that caused the problems. Solving complex problems, however,
requires a different approach.
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