Going from Service Design to Organisational Designing
Journal Article
(2020)
Author(s)
J.B. Klitsie (TU Delft - Responsible Marketing and Consumer Behavior)
F.E. Wegener (TU Delft - Responsible Marketing and Consumer Behavior)
Research Group
Responsible Marketing and Consumer Behavior
To reference this document use:
https://resolver.tudelft.nl/uuid:f91083ed-afd8-4c77-a23a-a56b703fabe1
More Info
expand_more
expand_more
Publication Year
2020
Language
English
Related content
Research Group
Responsible Marketing and Consumer Behavior
Issue number
3
Volume number
11
Pages (from-to)
52-57
Abstract
In this article, we highlight that going from service design to organisational designing means switching from complicated to complex problems. We show how designers can reframe complicated problems to uncover the deeper, complex issues that caused the problems. Solving complex problems, however,
requires a different approach.
No files available
Metadata only record. There are no files for this record.