GQM applied in IT service management
Book Chapter
(2002)
Author(s)
W de Jong (TU Delft - Old - EWI Ch. Information Systems Design)
Research Group
Old - EWI Ch. Information Systems Design
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https://resolver.tudelft.nl/uuid:f91a4434-5af2-4901-80de-cd85e242ff84
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Publication Year
2002
Research Group
Old - EWI Ch. Information Systems Design
Pages (from-to)
312-323
ISBN (print)
0-201-73792-2
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