Co-creating Integrated Home Renovation Services for co-owned condominiums

Abstract

The primary objective of the CondoReno project is to create and replicate Integrated Home Renovation Services (IHRS) in Flanders and the Netherlands to achieve label A condominium renovations with condominium associations. The project addresses the challenge of coordinating multiple stakeholders involved in the renovation of co-owned condominiums, including co-owners, condominium associations (CAs), condominium managers, contractors, financial institutions, and government bodies. The report outlines the steps taken to build and multiply IHRS, focusing on stakeholder mapping, co-creation with internal and external stakeholders, digital support, and quality assurance. Subsequently, we describe the initiatives that WNR and the energy houses of Antwerp, Ostend and Mechelen took to develop an IHRS through co-creation processes with local stakeholders from the demand and the supply side. These initiatives concern local stakeholder groups in The Netherlands and Flanders, various training and knowledge exchange initiatives, a digital resource center, the creation of two IHRS originating from the supply side. The report demonstrates that co-creation processes can significantly enhance the demand and supply of IHRS for condominiums. Key recommendations include strengthening collaboration between authorities, aligning renovation incentives with CA needs, and exploring long term and innovative financing models. The development of a standardized IHRS model and stronger public-private partnerships are also emphasized. The CondoReno partners will focus on further refining their IHRS models, implementing and disseminating the CRM system, expanding training programs, and exploring new financing options.