A Conversational User Interface for Instructional Maintenance Reports
Samuel Kernan Freire (TU Delft - Knowledge and Intelligence Design)
Evangelos Niforatos (TU Delft - Knowledge and Intelligence Design)
Zoltan Rusak (Haskoning)
Doris Aschenbrenner (Aalen University, Aalen)
Alessandro Bozzon (TU Delft - Human-Centred Artificial Intelligence)
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Abstract
Maintaining a complex system, such as a modern production line, is a knowledge-intensive task. Many firms use maintenance reports as a decision support tool. However, reports are often poor quality and tedious to compile. A Conversational User Interface (CUI) could streamline the reporting process by validating the user's input, eliciting more valuable information, and reducing the time needed. In this paper, we use a Technology Probe to explore the potential of a CUI to create instructional maintenance reports. We conducted a between-groups study (N = 24) in which participants had to replace the inner tube of a bicycle tire. One group documented the procedure using a CUI while replacing the inner tube, whereas the other group compiled a paper report afterward. The CUI was enacted by a researcher according to a set of rules. Our results indicate that using a CUI for maintenance reports saves a significant amount of time, is no more cognitively demanding than writing a report, and results in maintenance reports of higher quality.