Triggering new perspectives

Abstract

This graduation project is about the reframing services that Flatland provide during their facilitation sessions. The consideration within this project is about the reframing activities, abilities and opportunities of the Flatland team. The team of Flatland is unconsciously skilled in reframing, because of their knowledge gained out of experience, which is tacit (undocumented, unstructured and based on experience). When reframing, Flatland focuses on the interaction with the client while overlooking the knowledge about reframing itself. In order to make Flatland consciously skilled in reframing, various deliverables were made to improve on Flatland’s understanding of reframing and to structure and improve what reframing knowledge already exists in the team. Four deliverables were made where a new reframing process outline is found, together with an overview of reframing tools, a reflection approach to improve the use of the reframing tools and a practical component where reframing is put into a canvas for explicit interaction with clients. The deliverables are founded on a new reframing process that has been formed during the project that guides the reframing process in four steps. The first stage is to make frames & situation explicit, the second stage is to discuss frames and objectives, the third stage is to find alternative problem directions and make a choice on what to focus, and the last stage is to form a goal and approach. The conclusions per stage are translated in a definition of the problem, objective, refined problem and solution direction. The deliverables allow the reframing knowledge to be outlined, discovered, instructed and improved by the (new) Flatland employees.