Title
Introduction to the Issue on Artificial Intelligence in the Public Sector: Risks and Benefits of AI for Governments
Author
Mellouli, Sehl (Laval University)
Janssen, M.F.W.H.A. (TU Delft Engineering, Systems and Services) 
Ojo, Adegboyega (Carleton University)
Department
Engineering, Systems and Services
Date
2024
Abstract
Artificial Intelligence (AI) is increasingly adopted by public sector organizations to provide better public services and to transform their internal processes. AI is now considered a key enabler for digital innovation and transformation in the public sector. However, AI is still relatively a new research area in the field of digital government. The term, AI, captures a wide range of technologies, techniques, and tools such as machine/deep learning, natural language processing, robotics, computer vision, and more recently Generative AI. While these AI technologies afford different applications and benefits in the gov- ernment context, they also create social, ethical, and legal challenges. These challenges require solutions combining both technical (e.g., data and algorithmic solutions to minimize bias) and institutional (e.g., governance structures and processes) mechanisms. The special issue is a collection of articles that contribute to a better understanding of the issues associated with AI deployment in different areas of government operations. They cover AI applications in the areas of emergency re- sponse, policy analysis, public bids, and citizen participation. The contributions also address the challenge of realizing a legal transparency regime for AI in government and the effect of AI in bureaucratic decision-making.
Subject
Artificial intelligence
benefits
e-government
risks
To reference this document use:
http://resolver.tudelft.nl/uuid:0807aab6-06b6-4137-8a91-35e7ba0bc378
DOI
https://doi.org/10.1145/3636550
Embargo date
2024-09-12
ISSN
2639-0175
Source
Digital Government: Research and Practice, 5 (1)
Bibliographical note
Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
Part of collection
Institutional Repository
Document type
journal article
Rights
© 2024 Sehl Mellouli, M.F.W.H.A. Janssen, Adegboyega Ojo