A Feasibility Study of a Social Robot Collecting Patient Reported Outcome Measurements from Older Adults

Boumans, R.J.L.; van Meulen, Fokke; Hindriks, K.V.; Neerincx, M.A.; Olde Rikkert, Marcel

doi:10.1007/s12369-019-00561-8

A Feasibility Study of a Social Robot Collecting Patient Reported Outcome Measurements from Older Adults

Title

A Feasibility Study of a Social Robot Collecting Patient Reported Outcome Measurements from Older Adults

Author

Boumans, R.J.L. (TU Delft Interactive Intelligence; Radboud Universiteit Nijmegen)
van Meulen, Fokke (Radboud Universiteit Nijmegen)
Hindriks, K.V. (TU Delft Interactive Intelligence)
Neerincx, M.A. (TU Delft Interactive Intelligence)
Olde Rikkert, Marcel (Radboud Universiteit Nijmegen)

Date

2019

Abstract

Patient reported outcome measures (PROMs) are an essential means for collecting information on the effectiveness of hospital care as perceived by the patients themselves. Especially older adult patients often require help from nursing staff to successfully complete PROMs, but this staff already has a high work load. Therefore, a social robot is introduced to perform the PROM questioning and recording task. The study objective was to design a multimodal dialogue for a social robot to acquire PROMs for older patients. The primary outcomes were the effectiveness, the efficiency, and the subjective usability as perceived by older adults of acquiring PROMs by a social robot. The robot dialogue design included a personalized welcome, PROM questions, confirmation requests, affective statements, use of a support screen on the robot displaying the answer options, and accompanying robot gestures. The design was tested in a crossover study with 31 community-dwelling persons aged 70 years or above. Answers obtained with the robot were compared with those obtained by a questionnaire taken by humans. First results indicated that PROM data collection in older persons may be carried out effectively and efficiently by a social robot. The robot’s subjective usability was on average scored as 80.1 (± 11.6) on a scale from 0 to 100. The recorded data reliability was 99.6%. A first relevant step has been made on the design trajectory for a robot to obtain PROMs from older adults. Practice variation in subjective usability scores still asks for technical dialogue improvements.

Subject

Humanoid
Multi-modal dialogue
Older adults
Patient reported outcome measures
Social robot

To reference this document use:

http://resolver.tudelft.nl/uuid:27930a21-7b31-40c4-9ba5-f51ca47c0dea

DOI

https://doi.org/10.1007/s12369-019-00561-8

ISSN

1875-4791

Source

International Journal of Social Robotics, 12 (1), 259-266

Part of collection

Institutional Repository