Transforming Airport Hubs into Future-Proof Multimodal Transport Hubs

Transforming Airport Hubs into Future-Proof Multimodal Transport Hubs

Toet, A.S. (TU Delft Marketing and Consumer Research; Royal Schiphol Group)
van Kuijk, J.I. (TU Delft Applied Ergonomics and Design)
Santema, S.C. (TU Delft Marketing and Consumer Research)

2022

Developments in sustainability and digitisation outline a future of mobility, with multimodal transport becoming the new normal. Travel modalities will no longer be the focal point of mobility, but passenger experiences and the services that provide these will. In a mobility landscape where the passenger experience is key, and multi-leg trips are the norm, Multimodal Transport Hubs are essential players as they can facilitate high-quality intermodal transfers. However, this advanced application of Multimodal Transport Hubs does not yet exist in practice.

By employing a scoping review, this research aims to investigate the position of airport hubs as Multimodal Transport Hubs in the future of mobility, as airport hubs physically unite several transport infrastructures but only offer transfers with high-quality services within air traffic and not – to, from and between other modalities. To become future-proof, airport hubs should transform into truly Multimodal Transport Hubs that provide transfers with high-quality services from at least ultra-long to long and medium-range modalities.

However, airport hubs have features such as a complex stakeholder landscape, long development times, reliance on transport operators and uncertainty about the added value of integrating new travel modalities that make modality innovation at airport hubs a systemic design challenge. This research identified a lack of theoretical knowledge regarding harnessing and integrating alternative and new modalities at airport hubs to transform them into fully integrated Multimodal Transport Hubs. In particular, how to assess and select new and alternative modalities, how to determine the appropriate level of engagement in different stages, and how to integrate new modalities at airport hubs should be investigated in future research.

mobility
transport
multimodal hubs
airport hubs
innovation

http://resolver.tudelft.nl/uuid:50666409-96bd-4eba-a9ab-19eaa096de97

Relating Systems Thinking and Design (RSD11) Symposium, 2022-10-13 → 2022-10-16, University of Brighton, Brighton, United Kingdom

Institutional Repository

conference paper

© 2022 A.S. Toet, J.I. van Kuijk, S.C. Santema