Early adopters of Mobility-as-a-Service in the Netherlands

Early adopters of Mobility-as-a-Service in the Netherlands

Zijlstra, Toon (KiM Netherlands Institute for Transport Policy Analysis; Universiteit Antwerpen)
Durand, A.L.M. (TU Delft Transport and Planning; KiM Netherlands Institute for Transport Policy Analysis)
Hoogendoorn-Lanser, S. (TU Delft Delft Projectmanagement; KiM Netherlands Institute for Transport Policy Analysis)
Harms, Lucas (KiM Netherlands Institute for Transport Policy Analysis; Vrije Universiteit Amsterdam; Dutch Cycling Embassy)

Delft Projectmanagement

2020

The concept of Mobility-as-a-Service (MaaS) is rapidly gaining momentum. Parties involved are eager to learn more about its potential uptake, effects on travel behaviour, and users. We focus on the latter, as we attempt to reveal the profile of groups within the Dutch population that have a relatively high likelihood of adopting MaaS in the near future, apart from the actual supply side. MaaS is a transport concept integrating existing and new mobility services on a digital platform, providing customised door-to-door transportation options. Based on common denominators of MaaS as found in the literature, we have established five indicators to identify early adopters: innovativeness, being tech-savvy, needing travel information, having a multimodal mindset, and wanting freedom of choice. These five indicators are the building blocks of our Latent Demand for MaaS Index (LDMI), and were constructed using 26 statements and questions from a special survey conducted in 2018 among participants of the Netherlands Mobility Panel (MPN). The features derived from the MPN serve as independent variables in a regression analysis of the indicators used to ascertain the profile of early adopters. The results of our model indicate that early adopters are likely to be highly mobile, have a high socio-economic status, high levels of education and high personal incomes. Young people are more eager to adopt MaaS than older adults. Early adopters are healthy, active and frequent users of trains and planes. The characteristics of MaaS's early adopters overlap in numerous ways with those of innovative mobility services users and with the general characteristics of early adopters as found in innovation studies.

Diffusion of innovations
Early adopters
Lasso regression
Mobility-as-a-Service
Multimodal travel

http://resolver.tudelft.nl/uuid:5a70a2f6-1689-49ef-8e93-248c0d68d578

https://doi.org/10.1016/j.tranpol.2020.07.019

0967-070X

Transport Policy, 97, 197-209

Institutional Repository

journal article

© 2020 Toon Zijlstra, A.L.M. Durand, S. Hoogendoorn-Lanser, Lucas Harms