Print Email Facebook Twitter Enhancing consumers’ willingness to repair electronic products Title Enhancing consumers’ willingness to repair electronic products: How design can nudge sustainable behaviour Author van den Berge, R.B.R. (TU Delft Marketing and Consumer Research) Magnier, L.B.M. (TU Delft Marketing and Consumer Research) Mugge, R. (TU Delft Marketing and Consumer Research; TU Delft Design, Organisation and Strategy) Contributor Lockton, D. (editor) Lenzi, S. (editor) Hekkert, P. (editor) Oak, A. (editor) Sádaba, J. (editor) Lloyd, P. (editor) Department Design, Organisation and Strategy Date 2022 Abstract Product repair can decrease the ecological burden of consumer electronicsby lengthening their lifetimes, but it is still too rarely practised by consumers. Design for behaviour change can motivate consumers to undertake repair activities. An increased level of repair self-efficacy can nudge consumers towards repair. In two experiments, we tested the effects of a fault indication on consumers’ willingness to repair washing machines, vacuum cleaners and stick vacuum cleaners. A fault indication is a signal appearing on a product providing information about the occurring failure. For products that are relatively less likely to be repaired by a repair professional, the willingness to repair increased significantly when a fault indication was present. The perceived level of self-efficacy mediated these results. These results remained consistent among different types of product failures. Finally, we provide implications for designers and future opportunities on how to further stimulate consumers’ willingness to repair electronic products Subject design for repairsustainable consumer behaviourproduct lifetimecircular economy To reference this document use: http://resolver.tudelft.nl/uuid:5aae8710-c439-4165-856e-5733fa5d2398 DOI 10.21606/drs2022.335 ISBN 978-1-91229-457-2 Source DRS Conference Proceedings Event DRS 2022, 2022-06-25 → 2022-07-03, Bilbao, Spain Series DRS Biennial Conference Series Part of collection Institutional Repository Document type conference paper Rights © 2022 R.B.R. van den Berge, L.B.M. Magnier, R. Mugge Files PDF Enhancing_consumers_willi ... ucts_H.pdf 866.83 KB Close viewer /islandora/object/uuid:5aae8710-c439-4165-856e-5733fa5d2398/datastream/OBJ/view