document

Using participatory systems approaches to improve healthcare delivery

Lamé, Guillaume (author), Tako, Antuela (author), Kleinsmann, M.S. (author)

contribution to periodical 2024

document

Developing reusable packaging for FMCG: Consumers’ perceptions of benefits and risks of refillable and returnable packaging systems

Miao, X. (author), Magnier, L.B.M. (author), Mugge, R. (author)

This research investigates consumers’ perception of two main types of reusable packaging systems: refillable and returnable packaging systems. An online experiment was conducted with Dutch consumers (n=250) in which attitudinal and behavioural responses to two reusable packaging systems were compared to the responses to disposable packaging. We...

book chapter 2024

document

Exploring health and design evidence practices in eHealth systems’ development

Morales Ornelas, H.C. (author), Kleinsmann, M.S. (author), Kortuem, G.W. (author)

Evidence-based practices play an essential role in the development of eHealth systems. Prior research has investigated the challenge of shared understanding between professionals from the fields of health sciences and design and has highlighted the need for effective alignment of development and research practices in eHealth. However, there is a...

journal article 2023

document

From digital health to learning health systems: four approaches to using data for digital health design

Pannunzio, V. (author), Kleinsmann, M.S. (author), Snelders, H.M.J.J. (author), Raijmakers, J.H.M. (author)

Digital health technologies, powered by digital data, provide an opportunity to improve the efficacy and efficiency of health systems at large. However, little is known about different approaches to the use of data for digital health design, or about their possible relations to system-level dynamics. In this contribution, we identify four...

journal article 2023

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Advancing Design Approaches through Data-Driven Techniques: Patient Community Journey Mapping Using Online Stories and Machine Learning

Jung, Jiwon (author), Kim, K. (author), Peters, T. (author), Snelders, H.M.J.J. (author), Kleinsmann, M.S. (author)

Designers are increasingly collaborating with data scientists to apply smart data technologies to understand large-scale user behavior during their design research. This is useful in specific impact domains with vulnerable users and unfamiliar contexts, such as healthcare design. Patient journey mapping is the most common design tool for...

journal article 2023

document

AIEDAM thematic collection: a perspective on data-enabled design – design meet data science

contribution to periodical 2023

document

A poorly educated guess: consumers’ lifetime estimations, attitudes towards repairability, and a product lifetime label

van den Berge, R.B.R. (author), Magnier, L.B.M. (author), Mugge, R. (author)

Consumers’ expectations about product lifetimes have an influence on the actual lifetimes. Promoting repairability and a product lifetime label can potentially encourage consumers to extend product lifetimes. In this paper, we present in-depth insights in how consumers make estimations about product lifetimes, and their attitudes towards...

conference paper 2022

document

Buying new or refurbished?: The influence of the product's durability and attractiveness, contamination risk and consumers' environmental concern on purchase intentions of refurbished and new products

Wallner, T.S. (author), Magnier, L.B.M. (author), Mugge, R. (author)

This research investigates how a durable and attractive product appearance, the perceived contamination risk, and consumers' environmental concern influence the purchase intentions of refurbished products. Consumers often have lower purchase intentions of refurbished products because they associate them with lower durability and fear that they...

conference paper 2022

document

"No Fun, but Very Effective": Consumers' Evaluation of Design Strategies for Product Care

Ackermann, L. (author), Mugge, R. (author), Schoormans, J.P.L. (author)

Product care describes consumers' activities to prolong the lifetime of a product, such as repair, maintenance or careful handling. By keeping the product in a functional state, replacement can be postponed. Previous research has identified eight design strategies that can foster product care among consumers. To use these design strategies to...

conference paper 2022

document

Do consumers mind contamination by previous users? A choice-based conjoint analysis to explore strategies that improve consumers' choice for refurbished products

Wallner, T.S. (author), Magnier, L.B.M. (author), Mugge, R. (author)

Refurbishment is an effective strategy to extend product lifetimes in a circular economy. However, consumers believe that refurbished products are contaminated with traces of prior use, which can be indicated by the appearance (e.g., scratches) or functionality (e.g., lower battery capacity) of refurbished products. This research explores...

journal article 2022

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Enhancing consumers’ willingness to repair electronic products: How design can nudge sustainable behaviour

van den Berge, R.B.R. (author), Magnier, L.B.M. (author), Mugge, R. (author)

Product repair can decrease the ecological burden of consumer electronics<br/>by lengthening their lifetimes, but it is still too rarely practised by consumers. Design for behaviour change can motivate consumers to undertake repair activities. An increased level of repair self-efficacy can nudge consumers towards repair. In two experiments, we...

conference paper 2022

document

Participation in design research

van Oorschot, R (author), Snelders, H.M.J.J. (author), Kleinsmann, M.S. (author)

To unravel the complex challenges addressed by design, oftentimes it can be<br/>necessary for researchers to participate in design processes rather than make<br/>observations from outside. However, ‘participation’ has different meanings in<br/>different kinds of design research, and research outcomes will depend on the<br/>form of participation...

journal article 2022

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Consumer acceptance of products made from recycled materials: A scoping review

Polyportis, A. (author), Mugge, R. (author), Magnier, L.B.M. (author)

Consumers have a positive attitude towards products made from recycled materials; however, they frequently end up not purchasing them. To shed light on the factors that influence consumer preferences and acceptance of products made from recycled materials, a scoping review was conducted with the following objectives: (1) to explore which...

review 2022

document

Contaminated by Its Prior Use: Strategies to Design and Market Refurbished Personal Care Products

Wallner, T.S. (author), Snel, S. (author), Magnier, L.B.M. (author), Mugge, R. (author)

Refurbishment is an effective circular strategy to lengthen a product’s lifetime. However, refurbished products that are intimately used, such as personal care products, cause a feeling of unease in consumers because they are perceived to be contaminated. In 15 in-depth online interviews with female users of intense pulsed light (IPL) device...

journal article 2022

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Guidelines to Foster Consumer Acceptance of Products Made from Recycled Plastics

Polyportis, A. (author), Magnier, L.B.M. (author), Mugge, R. (author)

The circular economy can reduce the environmental footprint of today’s consumption and close the resource loop through circular material flows. Companies are encouraged to fol- low circular principles, such as using more recycled plastic materials. This initiative seems promising; however, it will only be successful if consumers are willing to...

journal article 2022

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Seeing is believing: investigating the influence of transparency on consumers’ product perceptions and attitude

Cheng, Peiyao (author), Mugge, R. (author)

Transparency is a design characteristic enabling consumers to see the technical details underneath the product cover to create a unique visual effect. However, involving transparency in product design increases costs; it is thus essential to investigate the effects of transparency to help designers and manufacturers to determine the cost...

journal article 2022

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Replaced too soon? An exploration of Western European consumers’ replacement of electronic products

Magnier, L.B.M. (author), Mugge, R. (author)

This article explores consumers’ replacement of electronic products. A survey with 617 participants from Western Europe who had recently replaced their smartphones, vacuum cleaners, televisions or washing machines gives us insights on the age and state of products when replaced, repair considerations and the extent to which 19 reasons for...

journal article 2022

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Comparing the Recommendations of Buyers of Energy-Efficient and Inefficient Vacuum Cleaners

Visser, Mirjam (author), Stevels, A.L.N. (author), Schoormans, J.P.L. (author)

Although environmental awareness is increasing every year, and most people say they prefer to buy more sustainable products, many still do not act on their promise at the cash counter. Sustainable products are often still perceived to have lower quality or reduced performance. Recom- mendations of sustainable buyers might reduce this perceived...

journal article 2021

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Measuring consumers’ product care tendency: Scale development and validation

Ackermann, L. (author), Schoormans, J.P.L. (author), Mugge, R. (author)

Product care is defined as all activities initiated by consumers that encourage an extension of product lifetimes, such as repair, maintenance, and/or careful handling. A product care scale was developed and validated in a set of four related studies. In study 1, we asked experts to examine the face validity of a set of 35 items. In study 2,...

journal article 2021

document

Design for Product Care—Development of Design Strategies and a Toolkit for Sustainable Consumer Behaviour

Ackermann, L. (author), Tuimaka, M. (author), Pohlmeyer, A.E. (author), Mugge, R. (author)

Background: Taking care of products is a relevant approach to prolong products’ lifetimes and retain their desired level of performance, and is thus an important aspect of sustainable consumer behaviour. Although consumers have a general motivation to take care of their products, previous research has shown that they struggle to repair,...

journal article 2021