Print Email Facebook Twitter Why consumers have contamination concerns in refurbished personal care products and how to reduce them via design Title Why consumers have contamination concerns in refurbished personal care products and how to reduce them via design Author Wallner, T.S. (TU Delft Marketing and Consumer Research) Magnier, L.B.M. (TU Delft Marketing and Consumer Research) Mugge, R. (TU Delft Marketing and Consumer Research) Contributor Lockton, D. (editor) Lenzi, S.L. (editor) Hekkert, P.P.M. (editor) Oak, A. (editor) Sadaba, J. (editor) , P.A. Lloyd (editor) Date 2022 Abstract Refurbishment is a strategy to extend products’ lifetimes. However, refurbished products that are used intimately, such as personal care products, feel uncomfortable to use for consumers because they are perceived to be contaminated. In fifteen in-depth interviews, we explored why consumers have contamination concerns regarding a refurbished Intense-Pulsed-Light device and how to decrease them. Participants expected refurbished personal care products with wear-and-tear to malfunction, to have a shorter product lifetime and to be contaminated. Participants’ inferences differed depending on the location and amount of wear-and-tear. To keep refurbished personal care products at their highest value, we suggest five design strategies to minimize contamination concerns by designing a product that smells and looks hygienic after multiple lifecycles: 1. Using color to evoking associations with hygiene, 2. making wear-and-tear less visible, 3. using smooth materials, 4. minimizing the number of split lines, and 5. a clean product smell. Subject refurbishmentpersonal care productscontaminationproduct appearance To reference this document use: http://resolver.tudelft.nl/uuid:71484c21-c023-4940-ab63-acce8f5e0389 DOI https://doi.org/10.21606/drs.2022.615 Publisher Design Research Society ISBN 978-1-91229-457-2 Source Proceedings of Design Research Society International Conference (DRS2022), Bilbao Event DRS 2022, 2022-06-25 → 2022-07-03, Bilbao, Spain Series DRS International Biennial Conference Series, 2398-3132 Part of collection Institutional Repository Document type conference paper Rights © 2022 T.S. Wallner, L.B.M. Magnier, R. Mugge Files PDF Why_consumers_have_contam ... rsonal.pdf 1.38 MB Close viewer /islandora/object/uuid:71484c21-c023-4940-ab63-acce8f5e0389/datastream/OBJ/view