Directability’s influence on human-agent trust

Directability’s influence on human-agent trust

Jiang, Yuxin (TU Delft Electrical Engineering, Mathematics and Computer Science; TU Delft Intelligent Systems)

Tielman, M.L. (mentor)
Verhagen, R.S. (graduation committee)
Ferreira Gomes Centeio Jorge, C. (graduation committee)
Krijthe, J.H. (graduation committee)

Delft University of Technology

Computer Science and Engineering

CSE3000 Research Project

2021-07-02

Mutual human-agent trust is of great importance for humans and agents to complete a task collaboratively. This paper aims at studying one of the factors influencing this mutual trust, the directability of humans to agents. Previous studies either take directability as a general concept without looking
into its different representations or fail to bridge the gap between directability and trust. This paper starts by analyzing directability’s different representations including commands, suggestions, and warnings, then investigates their influences on trust respectively. The experiment is set up in Block World For Teams(BW4T). Afterward, the trust is measured both by calculating the risk-taking behaviours by humans and using questionnaires. The result from the experiment suggests that collaborating with directability improves trust from humans to agents. Among different directability representations, commands and suggestions are the best ways to boost trust. However, the confounding factors
such as familiarity with the experiment also make a difference to the final result, those factors can be further investigated in the future.

human-agent trust
directability
Block World For Teams

http://resolver.tudelft.nl/uuid:8984b5cf-4a92-4669-95ca-be7ba2e446ed

Student theses

bachelor thesis

© 2021 Yuxin Jiang