Stakeholder values and platform wars: smart meters in the Netherlands

Conference paper (2014)

Authors

A. Ligtvoet Economics of Technology and Innovation - TPM
G. van de Kaa Economics of Technology and Innovation - TPM
T.W. Fens Economics of Technology and Innovation - TPM
M.J. van den Hoven Values Technology and Innovation
Cees van Beers Economics of Technology and Innovation - TPM
P.M. Herder Energy and Industry
Research Group
Economics of Technology and Innovation (TPM) (TU Delft)
Copyright: © 2014 A. Ligtvoet, G. van de Kaa, T.W. Fens, M.J. van den Hoven, Cees van Beers, P.M. Herder
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Published Date

2014

Language

English

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Faculty

Technology, Policy and Management

Department

Values Technology and Innovation

Research Group

Economics of Technology and Innovation

Abstract

The interconnected nature of the different components of smart grids is a prime example of complexity in technological systems. Developing such systems is highly dependent on the wishes and needs of end-users and other stakeholders. We argue that stakeholder values should be taken into consideration during the design and standardisation of complex infrastructures, and illustrate this with a case of smart meters and home energy management systems. We base our argument on the literature in the technology management fields, particularly those strands related to standardisation. We conduct a case study of the acceptance of smart meters (standards) in the Netherlands, based on stakeholder interviews. We use q-methodology to analyse the most salient values in this case. The Dutch smart meter case arguably demonstrates that a lack of consideration for stakeholder values led to the postponed roll-out of smart meters in the Netherlands. By not addressing privacy issues, economic advantages, and the need for informed consent, the roll-out of smart meters was delayed for several years. This lead to a more gradual approach and increased stakeholder involvement. This case may serve as an example for other European countries who also face public concern regarding the impact of advanced metering infrastructures.