Print Email Facebook Twitter Management of National eID Infrastructure as a State-Critical Asset and Public-private Partnership Title Management of National eID Infrastructure as a State-Critical Asset and Public-private Partnership: Learning from the Case of Estonia Author Lips, Silvia (Tallinn University of Technology) Tsap, Valentyna (Cybernetica) Bharosa, Nitesh (TU Delft Information and Communication Technology) Krimmer, Robert (University of Tartu) Tammet, Tanel (Tallinn University of Technology) Draheim, Dirk (Tallinn University of Technology) Date 2023 Abstract In the management of national electronic identity (eID) infrastructure, cooperation between public and private parties becomes more and more important, as the mutual dependencies between the provision of e-services and the provision of the national public key infrastructure (PKI) continuously increases. Yet, it is not clear which key factors affect the public-private collaboration in the eID field, as existing studies do not provide insight into this particular matter. Therefore, we aim to identify the factors that affect public-private partnership (PPP) in the field of eID. We also describe feasible formats that help to improve the cooperation between the two sectors, based on insights from the case of Estonia. In service of that study, we conducted twelve qualitative interviews with high-level experts representing several parties from the public and the private sector. By conducting a thematic analysis of the interviews, we identified five key factors for successful PPP in the eID field, i.e., engagement, joint understanding, two-way communication, clear role division, and process orientation. Furthermore, we generalize our results by discussing, in how far the found cooperation formats can be used by stakeholders to manage state-critical information technology (IT) infrastructure components similar to eID such as mobile phone services, data transmission services and digital signature services. Subject Critical infrastructure managementElectronic identityIdentity managementPublic-private partnership To reference this document use: http://resolver.tudelft.nl/uuid:99557cd9-edb2-44e9-8001-c5c452311495 DOI https://doi.org/10.1007/s10796-022-10363-5 ISSN 1387-3326 Source Information Systems Frontiers: a journal of research and innovation, 25 (6), 2439-2456 Part of collection Institutional Repository Document type journal article Rights © 2023 Silvia Lips, Valentyna Tsap, Nitesh Bharosa, Robert Krimmer, Tanel Tammet, Dirk Draheim Files PDF s10796_022_10363_5.pdf 754.24 KB Close viewer /islandora/object/uuid:99557cd9-edb2-44e9-8001-c5c452311495/datastream/OBJ/view