An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects

An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects

Huijgens, H.K.M. (TU Delft Software Engineering; Goverdson)
van Deursen, A. (TU Delft Software Technology)
van Solingen, D.M. (TU Delft Software Engineering; Prowareness)

Software Technology

2016-06-01

Context: In this paper we present an exploratory study on the insights of organizations into the perceived value of their software projects. Our study is based on the notion that quantifying and qualifying project size, cost, duration and defects needs to be done in relation with stakeholder satisfaction and perceived value. Objectives: We expect that bringing perceived value into the equation will help in increasing the impact such organizations deliver. Method: In order to find out whether our approach is practically feasible in an industrial setting, we performed an exploratory study in a Belgian telecom company. Results: In this study we evaluate 22 software projects that were delivered during one release. Fiftythree (53) key stakeholders provide stakeholder satisfaction and perceived value measurements in 103 completed surveys. Conclusions: We conclude that a focus on shortening overall project duration, and improving communication on intermediate progress improved stakeholder satisfaction and perceived value. Our study does not provide any evidence that steering on costs helped to improve these.

Cost duration index
Evidence-based software engineering
Perceived value
Software economics
Stakeholder satisfaction

http://resolver.tudelft.nl/uuid:ac1375d7-2280-46f1-8638-7ec635ee4b3a

https://doi.org/10.1145/2915970.2915987

Association for Computing Machinery (ACM)

9781450336918

Proceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016

20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016, 2016-06-01 → 2016-06-03, Limerick, Ireland

Institutional Repository

conference paper

© 2016 H.K.M. Huijgens, A. van Deursen, D.M. van Solingen