Improvement of TPM implementation control at the Heineken Brewery Zoeterwoude

Improvement of TPM implementation control at the Heineken Brewery Zoeterwoude

Kramer, M.

Veeke, H.P.M. (mentor)

Mechanical, Maritime and Materials Engineering

Marine and Transport Technology

Transport Engineering and Logistics

2013-12-19

After the turn of the millennium a global consolidation in the beer industry started. In 2012 the top 4 players in the market – including Heineken - represent 41% of the global market. In order to maintain the position of an independent market leader in this turbulent market, Heineken initiated a companywide improvement program called Total Productive Management (TPM). Heineken’s TPM program is based on Efeso’s World Class Operational Management (WCOM) and aims to develop Heineken’s operations into a world class supply chain. The implementation of this program is divided in three sequential stages, respectively called Bronze, Silver and Gold. Due to the challenges of an internal free market model, Heineken’s flagship Brewery at Zoeterwoude is highly motivated to improve the operational performance faster than other Breweries. To realize this faster improvement the Zoeterwoude Brewery has the ambition to be one of the frontrunners in the TPM program. Therefore, in 2003 the Zoeterwoude Brewery was amongst one of the first Breweries to start the implementation of the TPM program. In February 2013, Zoeterwoude has finished the Bronze phase. This first step took 10 years instead of the intended 3 to 5 years. Although Brewery Management does not directly consider exceedance of the prescribed implementation period as a failure, it is conceived to be a problem that the intended implementation duration was far exceeded. Now the Brewery is on the verge of starting the Silver phase, Brewery Management has stated the need for a more controlled implementation. Therefore the objective of this research is to analyze and improve the TPM implementation process...

http://resolver.tudelft.nl/uuid:d47964a7-50a9-4294-a80f-aea5e5f9f3cc

2013.TEL.7812

2018-12-19

Student theses

master thesis

(c) 2013 Kramer, M.