The First (Beer) Living Lab

The First (Beer) Living Lab: Learning to Sustain Network Collaboration for Digital Innovation

Frößler, Frank (University College Dublin)
Rukanova, B.D. (TU Delft Information and Communication Technology)
Klein, Stefan (University of Münster)
Higgins, A. (University College Dublin)
Tan, Y. (TU Delft Information and Communication Technology)
Kelly, S (University College Dublin)

Riemer, Kai (editor)
Schellhammer, Stefan (editor)
Meinert, Michaela (editor)

2018

The Beer Living Lab was the first of a series of living labs established to analyse and improve complex cross-border trade and logistics challenges using innovative information technology. Unlike stable inter-firm networks where roles are formal and explicit, role taking and role assigning in the Beer Living Lab was highly dynamic. Although project deliverables were formally assigned, in practice responsibilities emerged as a result of actors’ own initiative or as a result of negotiation and sense-making. Even leadership behaviour shifted throughout the various stages of the initiative. The practice of knowledge broking and cultivating a close working relationship with the operational manager emerged as crucial for creating and sustaining the social network which in turn stabilised the hybrid network organisation. We discover (yet again) the key practices of knowledge brokers and the necessity for social involvement in overcoming discontinuities within organisation networks.

Inter-organisational networks
Sense making
Network management
Living-labs
Knowledge broker

http://resolver.tudelft.nl/uuid:e77543bd-ab87-4a2a-8a89-1d502ad1440c

https://doi.org/10.1007/978-3-319-94487-6_11

Springer

2019-01-20

978-3-319-94486-9

Collaboration in the Digital Age: How Technology Enables Individuals, Teams and Businesses

Progress in IS, 2196-8705

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Institutional Repository

book chapter

© 2018 Frank Frößler, B.D. Rukanova, Stefan Klein, A. Higgins, Y. Tan, S Kelly