Print Email Facebook Twitter Overcoming communication and information barriers in the Dutch energy transition Title Overcoming communication and information barriers in the Dutch energy transition: A study on online sources of energy-efficient retrofits in homeowners’ associations Author Bingöl, C.K. (TU Delft Design & Construction Management) Wang, T. (TU Delft Design & Construction Management) Ersoy, A. (TU Delft Urban Development Management) van Bueren, Ellen (TU Delft Management in the Built Environment) Contributor Lopes, Marta (editor) Matschoss, Kaisa (editor) Bouman, Thijs (editor) Department Management in the Built Environment Date 2023 Abstract This paper focuses on the information and communication challenges in the Dutch energy transition in the built environment, with a specific focus on energy-efficient retrofits (EER) in homeowners’ associations (HOAs). The research surveyed the literature on barriers and drivers related to information and communication in EERs. It systematically investigated the information sources and communication channels provided by governmental and non-governmental institutions on financial subsidies, step-by-step guidelines, home evaluation tools, and participation guidelines. Lastly, the research categorised and evaluated the interfaces designed to deliver the information to the Dutch homeowners’ associations. The research also explored the barriers and drivers related to trust issues in EERs as the correlation between trust and information and communication emerged as one of the most prominent factors affecting EERs' acceptance. The paper analysed the online information sources based on readability, credibility, and interactivity, focusing on accessibility and the ability to generate tailor-made suggestions. The analysis revealed that the online information sources are disorganised and dispersed. The online platforms rarely provide information on prior case studies and more on financial subsidies, guidelines, and EER benefits. Lastly, we discussed the main barriers and potential solutions for these challenges. Subject CommunicationEnergy efficiency retrofitsHome-owners associationsInformation on energy transition To reference this document use: http://resolver.tudelft.nl/uuid:e92c2dbe-2c98-4ab6-917e-d033c87b2035 Publisher Rijksdienst voor Ondernemend Nederland (RVO), Den Haag Source Conference Proceedings: BEHAVE 2023: The 7th European Conference on Behaviour Change for Energy Efficiency Event BEHAVE 2023: 7th European Conference on Behaviour Change for Energy Efficiency, 2023-11-28 → 2023-11-29, Maastricht, Netherlands Part of collection Institutional Repository Document type conference paper Rights © 2023 C.K. Bingöl, T. Wang, A. Ersoy, Ellen van Bueren Files PDF BEHAVE-Delft-09.pdf 847.37 KB Close viewer /islandora/object/uuid:e92c2dbe-2c98-4ab6-917e-d033c87b2035/datastream/OBJ/view