Print Email Facebook Twitter Asking Effective Questions Title Asking Effective Questions: Awareness of Bias in Designerly Thinking Author Price, R.A. (TU Delft Responsible Marketing and Consumer Behavior) Lloyd, P.A. (TU Delft Methodologie en Organisatie van Design) Contributor Maier, A. (editor) Date 2021 Abstract The formulation of questions in processes of design is an activity affected by cognitive biases inherent to humans. Cognitive biases, developed through gaining experience, influence how decisions are made during problem solving. When an outcome is predictable, experience provides mental shortcuts or heuristics to enable the problem solver to act effectively. When an outcome is uncertain, cognitive biases can wrongfully project preconceptions, elevate self-interest, and undermine the problem solver’s greater ambitions for positive impact. Mitigating cognitive bias is thus vital for design problem solving under conditions of uncertainty. Designers explore uncertainty through an approach typified by human empathy, problem framing, and creativity. This chapter reveals the nature of asking effective questions within designerly thinking. This means understanding nuances of context, surfacing novel insights about how a system performs, and crucially working out how people within systems experience the world around them. Subject BiasComplex systemsDesignerly thinkingEffective questionsEngineering systemsEngineering systems designProblem-solution co-evolution To reference this document use: http://resolver.tudelft.nl/uuid:ee1569f6-cdb1-4336-9143-fbafe298dbe2 DOI https://doi.org/10.1007/978-3-030-81159-4_24 Embargo date 2023-07-01 ISBN 978-3-030-81158-7 Source Handbook of Engineering Systems Design: With 178 Figures and 54 Tables Bibliographical note Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public. Part of collection Institutional Repository Document type book chapter Rights © 2021 R.A. Price, P.A. Lloyd Files PDF 978_3_030_81159_4_24.pdf 493.23 KB Close viewer /islandora/object/uuid:ee1569f6-cdb1-4336-9143-fbafe298dbe2/datastream/OBJ/view