Print Email Facebook Twitter EHealth WhatsApp for social support Title EHealth WhatsApp for social support: Design lessons Author Simons, L.P.A. (TU Delft Interactive Intelligence) van den Heuvel, Wouter A.C. (Health Coach Programma) Jonker, C.M. (TU Delft Interactive Intelligence) Date 2020 Abstract WhatsApp was evaluated as group support tool for a high impact healthy lifestyle intervention, with 11 young professionals. Users valued the WhatsApp group as an attractive social support addition to the existing eTools and personal coaching. Based on preliminary results: 1) the WhatsApp group generated higher participation than most other social media; 2) deploying social media use motives; 3) possibly due to the relatively high 'presence' and 'engagement' attributes of WhatsApp; 4) contributing to healthy behaviours and health advocacy. Peer coaching was confirmed as promising. However, participation declined after the initial weeks. A design lesson was that users wanted more support for community forming. Several improvement suggestions are provided. Subject Blended careEfficacyEHealthHealthy lifestyleMotivationPeer coachingService designSocial mediaSocial supportWhatsApp groupWork site health To reference this document use: http://resolver.tudelft.nl/uuid:2cebd691-c042-4d48-89de-26db6a0b8588 DOI https://doi.org/10.1504/IJNVO.2020.108857 Embargo date 2021-12-06 ISSN 1470-9503 Source International Journal of Networking and Virtual Organisations, 23 (2), 112-127 Bibliographical note Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public. Part of collection Institutional Repository Document type journal article Rights © 2020 L.P.A. Simons, Wouter A.C. van den Heuvel, C.M. Jonker Files PDF IJNVO230202_SIMONS_235072.pdf 1.18 MB Close viewer /islandora/object/uuid:2cebd691-c042-4d48-89de-26db6a0b8588/datastream/OBJ/view