Current and expected roles and capabilities of CIOS for the innovation and adoption of new technology

Current and expected roles and capabilities of CIOS for the innovation and adoption of new technology

Gong, Yiwei (Wuhan University)
Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology)
Weerakkody, Vishanth (Bradford University)

Chen, Yu-Che (editor)
Salem, Fadi (editor)
Zuiderwijk, Anneke (editor)

2019

Governments across the word are under pressure to adopt new technologies and to innovate and transform their processes. Some governments have introduced the role of Chief Information Officer (CIO) to facilitate these innovations though adoption of new technologies. The traditional CIO role of improving operational efficiency is now shifting towards exploring new IT-enabled opportunities required in digital transformation. In this context, CIO capabilities are expanding to be more involved in administrative processes and digital transformation, however, their organizational role seem to lag behind. This paper is aimed at evaluating the current role of CIOs and to provide policy recommendations to strengthen their role. Data was collected during a session in which roles and capabilities of CIOs were discussed. In particular, we found that often the CIO was positioned as having an IT role, whereas a more organizational role was needed. CIOs should develop capabilities to support digital transformation and to develop architecture that is adaptive and agile. The expectations of the CIO and the role of the CIO need to be better aligned.

Adoption
Capability
CIO
Digital Transformation
Dynamic Capabilities
Enterprise Architecture
Roles

http://resolver.tudelft.nl/uuid:31ca320c-0e8b-460d-9dec-3831ad7b3868

https://doi.org/10.1145/3325112.3325214

Association for Computing Machinery (ACM)

2019-12-18

9781450372046

Proceedings of the 20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019

20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019, 2019-06-18 → 2019-06-20, Dubai, United Arab Emirates

ACM International Conference Proceeding Series

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Institutional Repository

conference paper

© 2019 Yiwei Gong, M.F.W.H.A. Janssen, Vishanth Weerakkody