A Study on Automated Receptionists in a Real-World Scenario

A Study on Automated Receptionists in a Real-World Scenario

Wolter, R.C. (TU Delft Interactive Intelligence; ING)
Hindriks, K.V. (Vrije Universiteit Amsterdam)
Samur, Dalya (ING)
Jonker, C.M. (TU Delft Interactive Intelligence)

Demazeau, Yves (editor)
Holvoet, Tom (editor)
Corchado, Juan M. (editor)
Costantini, Stefania (editor)

2020

The commercial availability of robots and voice-operated smart devices such as Alexa or Google Home have some companies wondering whether they can replace some current human interactions by using these devices. One such area of interaction is at the reception desk. While both platforms can offer the necessary interaction features to take on the task of an automated receptionist, the question remains as to which platform actual visitors would prefer - body or no body? To this end we created a receptionist agent that can receive visitors with an appointment, presented as either an embodied robot or a disembodied smart display. The agent uses common commercial products and services, and was tested in a real-world environment with real visitors. The results show no significant difference in visitor preference for either platform.

Automated receptionist
Dialogue management
Embodiment
Human-robot interaction
Social agents

http://resolver.tudelft.nl/uuid:57f8d7f4-8182-43cb-bdd2-aa61ea4e92f4

https://doi.org/10.1007/978-3-030-49778-1_27

SpringerOpen

9783030497774

Advances in Practical Applications of Agents, Multi-Agent Systems, and Trustworthiness. The PAAMS Collection - 18th International Conference, PAAMS 2020, Proceedings

18th International Conference on Practical Applications of Agents and Multi-Agent Systems, PAAMS 2020, 2020-10-07 → 2020-10-09, L’Aquila, Italy

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 0302-9743, 12092 LNAI

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Institutional Repository

conference paper

© 2020 R.C. Wolter, K.V. Hindriks, Dalya Samur, C.M. Jonker