Innovation of the Schiphol Departure Hall Based on the Passenger Experience

Innovation of the Schiphol Departure Hall Based on the Passenger Experience

Blekxtoon, F.J.

Santema, S.C. (mentor)
Roscam Abbing, E. (mentor)
Van Scherpenzeel, M. (mentor)

Industrial Design Engineering

Product Innovation Management

Master Strategic Product Design

2010-07-15

Amsterdam Airport Schiphol (AAS) is the fifth largest airport in Europe. For all passengers departing from AAS, part of their journey takes place in the Schiphol departure hall. The assignment for this graduation project is the design of a new concept for Schiphol Departures 1 for 2020, based on the passenger‘s experience, leading to a higher quality perception of passengers. This should lead to the positioning of Schiphol as Europe’s preferred airport.

passenger experience
service design
Schiphol
departure hall
departure process

http://resolver.tudelft.nl/uuid:9a94b76b-d18a-4536-aebd-22225a4962bd

Campus only

Student theses

master thesis

(c) 2010 Blekxtoon, F.J.