Print Email Facebook Twitter Designing digital patient experiences Title Designing digital patient experiences: The digital health design framework Author Wang, T. (TU Delft Applied Ergonomics and Design) Zhu, Haiou (University of Oxford; Loughborough University) Qian, S. (TU Delft Responsible Marketing and Consumer Behavior) Giunti, Guido (University of Oulu; Trinity College Dublin) Goossens, R.H.M. (TU Delft Human-Centered Design; TU Delft Applied Ergonomics and Design) Melles, M. (TU Delft Applied Ergonomics and Design) Department Human-Centered Design Date 2024 Abstract Background Digital health (DH) brings considerable benefits, but it comes with potential risks. Human Factors (HF) play a critical role in providing high-quality and acceptable DH solutions. Consultation with designers is crucial for reflecting on and improving current DH design practices. Objectives We investigated the general DH design processes, challenges, and corresponding strategies that can improve the digital patient experience (PEx). Methods A semi-structured interview study with 24 design professionals. All audio recordings were transcribed, deidentified, grammatically corrected, and imported into ATLAS.ti for data analysis. Three coders participated in data coding following the thematic analysis approach. Results We identified eight DH design stages and grouped them into four phases: preparation, problem-thinking, problem-solving, and implementation. The analysis presented twelve design challenges associated with contextual, practical, managerial, and commercial aspects that can hinder the design process. We identified eight common strategies used by respondents to tackle these challenges. Conclusions We propose a Digital Health Design (DHD) framework to improve the digital PEx. It provides an overview of design deliverables, activities, stakeholders, challenges, and corresponding strategies for each design stage. Subject Digital health interventionsPatient experienceHuman-centered design To reference this document use: http://resolver.tudelft.nl/uuid:bd41f526-9e9a-4918-ade8-fa317f87187c DOI https://doi.org/10.1016/j.apergo.2024.104289 ISSN 0003-6870 Source Applied Ergonomics: human factors in technology and society, 119 Part of collection Institutional Repository Document type journal article Rights © 2024 T. Wang, Haiou Zhu, S. Qian, Guido Giunti, R.H.M. Goossens, M. Melles Files PDF 1-s2.0-S0003687024000668-main.pdf 3.91 MB Close viewer /islandora/object/uuid:bd41f526-9e9a-4918-ade8-fa317f87187c/datastream/OBJ/view